Effective Date: January, 1st 2025
Company: CHINA PURPLE HIVE CO., LTD

1. Processing Time

• Orders are typically processed within [2–5 business days] after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We partner with trusted carriers (such as DHL, FedEx, UPS, EMS, or local couriers) to ensure safe and timely delivery.

Estimated delivery times (after dispatch):

• Asia: 5–10 business days

• Europe: 7–15 business days

• North America: 7–15 business days

• Other regions: 10–20 business days

Please note: delivery times may vary due to customs clearance, weather conditions, or other factors beyond our control.

3. Shipping Costs

• Shipping charges are calculated at checkout based on weight, dimensions, and destination.

• Any additional import duties, taxes, or customs fees are the responsibility of the customer.

4. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

• Tracking information may take up to 48 hours to update on the courier’s system.

5. Customs & Duties

• International orders may be subject to customs inspections and additional charges.

• Customers are responsible for complying with local import regulations.

• CHINA PURPLE HIVE CO., LTD is not responsible for delays caused by customs authorities.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to accept delivery:

• The customer is responsible for reshipping costs.

• Original shipping charges are non-refundable.

7. Lost or Damaged Packages

• We take care in packing all orders. However, if your package is lost or arrives damaged, please contact us within 7 days of receipt.

• We will work with the courier to resolve the issue. Claims may take up to 30 days for investigation.

8. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with the updated Effective Date.