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CHINA PURPLE HIVE CO.,LTD Returns policy
Effective Date: January, 1st 2025
Company: CHINA PURPLE HIVE CO., LTD
1. General Policy
We want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange under the terms outlined below.
2. Eligibility for Returns
Items must be returned within [30 days] of delivery.
Items must be unused, in original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.
Certain products (customized, final-sale, hygiene-sensitive items) are not eligible for return.
3. Non-Returnable Items
The following items cannot be returned:
Customized or made-to-order products.
Clearance or sale items marked “Final Sale.”
Items damaged due to misuse, neglect, or improper handling.
4. Return Process
Contact our customer service team at [Insert Contact Email] with your order number and reason for return.
We will provide you with return instructions and the return address.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5. Refunds
Approved refunds will be issued to your original payment method within [7–14 business days].
Original shipping charges are non-refundable.
If you paid customs duties or taxes, please contact your local customs office for refund eligibility.
6. Exchanges
We accept exchanges for defective or damaged products. If you need to exchange an item for the same product, please contact us at [Insert Contact Email].
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.
8. Late or Missing Refunds
If you haven’t received your refund within the stated time, please check with your bank or credit card provider.
If the issue persists, contact us at [Insert Contact Email].
9. Changes to This Policy
We reserve the right to update or modify this Returns & Refund Policy at any time. Changes will take effect immediately upon posting on this page.